Terms and Conditions of Service
Please note our Terms and Conditions
Net 7 Terms for all training bookings unless agreed otherwise (account customers only).
Third-Party Booking Acceptance:
In cases where a booking is made through a third party on behalf of another client, written acceptance of this arrangement by the responsible party for payment (hereinafter referred to as the "Billing Party") is mandatory to validate and uphold the contractual agreement. This written acceptance shall confirm the Billing Party's commitment to cover the financial obligations associated with the booking.
Terms and Conditions – Certificate Handling
1. Non-Submission to Third Parties
The Company shall not, under any circumstances, upload, transmit, or otherwise provide any certificates, qualifications, or related documentation (“Certificates”) to third-party portals, systems, or platforms. All Certificates shall be issued solely to the Certificate holder or authorised recipient.
2. Supremacy of These Terms
These Terms and Conditions shall prevail and take precedence over any conflicting, inconsistent, or additional terms or requirements imposed by third parties, including but not limited to any obligation to upload or share Certificates via third-party portals.
3. Recipient Responsibility
The Certificate holder shall bear full responsibility for providing Certificates to any third party as may be required. The Company accepts no liability, obligation, or responsibility for the submission, recognition, acceptance, or use of Certificates by third parties.
4. Liability Disclaimer
The Company shall not be held liable for any loss, damage, cost, claim, penalty, or adverse consequence whatsoever arising from: • (a) a third party’s refusal to recognise or accept a Certificate; • (b) any failure, delay, or omission by the Certificate holder to provide Certificates to a third party; or • (c) any third-party requirement that Certificates be uploaded, shared, or stored on external systems.
5. No Waiver of Rights
Nothing in these Terms shall be construed as a waiver of the Company’s rights to control the handling, distribution, and protection of Certificates.
6. Amendments
The Company reserves the right to amend, update, or vary these Terms and Conditions at any time, with such changes taking immediate effect upon publication.
Non-Compliance Consequence:
Failure to obtain written acceptance from the Billing Party in accordance with this provision may result in a delay in the provision of training services and shall absolve the service provider from any liability related to the booking. Any delay or non-payment shall be the sole responsibility of the party initiating the booking and not the service provider.
A Grace period of 10 minutes will be applied for late delegates. After the grace period it will be down to the instructors discretion and an additional sole delegate fee may be charged to the billing party. The Amount payable will be £50 on top of original booking price subject to VAT. You will be made aware of the charge and notified within 24 hours of the delegates late or non-arrival.
Certificates may be withheld unless agreed.
Cancellation Policy:
1. Cancellations Within 24 Hours
Any course cancelled within 24 hours of the scheduled start time will be charged at the full course fee. No refunds or credits will be issued.
2. Cancellations Outside 24 Hours
Any course cancelled more than 24 hours before the scheduled start time will incur a £15 administration fee, which will be deducted from any refund or charged separately if payment has not yet been made.
3. Non-Attendance
Failure to attend a course without prior cancellation will be treated as a late cancellation and charged at the full course fee.
4. Company Rights
The Company reserves the right to amend, reschedule, or cancel courses where necessary. In such cases, a full refund or alternative date will be offered without penalty.
PO Accuracy and Client Notification:
In the event that changes to the terms of an agreement result in an adjustment of the purchase value, it is the responsibility of the party initiating the change (hereinafter referred to as the "Modifying Party") to promptly inform the client. The Modifying Party shall communicate any alterations to the value of the PO to the client, ensuring transparency and accuracy.
Updated Hard Copy of PO:
Subsequent to notification, the Modifying Party shall require the client to provide an updated hard copy of the PO reflecting the revised purchase order value. The updated PO shall accurately reflect the mutually agreed-upon terms of the agreement. Consequences of Non-compliance:
Failure to adhere to this provision may result in a delay in the issuance of certificates or completion of services. The service provider shall not be held responsible for any discrepancies or delays arising from inaccurate or outdated POs, and the onus shall be on the client to rectify such issues.
Right to charge Interest on overdue invoices, this is following HMRC guidelines which is BOE base rate plus 8.5%, at a daily pro-rata rate every day since the invoice is overdue. This will be raised initially once the invoice has reached 30 days overdue. An admin or debt collection of £40 per invoice can be charged also.